Dear Sir/Madame,
Our family would like to express our sincere gratitude for a fantastic trip organized by your tour company in southern China from Dec. 30, 2011 - Jan. 5, 2012 (SH11-32C-J1230-A2). We really appreciate your fine arrangements and well-thought out sightseeing sites. We feel very fortunate to have a very thoughtful and hardworking tour guide, Connie Wang, to accompany us throughout the whole trip. Connie takes the initiative to care for the group and individual needs. For example, when I needed some medicine, she took me to a pharmacy to purchase what I needed. She called ahead of time to make sure that the store carried the medicine and she accompanied me in person to do the purchase while the local guide took the tour group to the restaurant. When some members commented that the food was too spicy, she ordered ahead and there was no more “too spicy” food for the rest of the trip. My daughter is a vegetarian and she ordered ahead of time to have vegetarian dishes available for her. She helped me to make phone calls for my flight. She worked overtime to help a grandma and her grandson to re-arrange their plane tickets. Connie speaks fluent Mandarin, Cantonese and English with a great sense of humour. She would take time to explain in English to my husband and daughter what they missed from the local guide. Connie goes above and beyond her call of duty to ensure that everyone in her group have a wonderful experience.
Connie works well with our cheerful driver. We received first class service being picked up and dropped off. I am really impressed with their time management because we were on time for every activity. During our last night’s visit in Shanghai, Connie and the driver took us to the Bund to enjoy the night lights. This bonus made everyone in the group feel extra special because the other groups did not have this privilege. Our group avoided the rush in checking in the hotel by taking a detour to the Bund. Connie is an active listener. She heard from some of us that we wished we could see the night lights of Shanghai so she made the arrangement with the driver. The arrangement of bus picked up at different time on the last day is very impressive. Since each family group departs at a different time, it took extra effort and organization to have us picked up. From the start to the end, Nexus holiday performed with high level of professionalism. Kudo to Nexus and your staff!
The bus driver is an extremely skilful operator. We felt very fortunate and safe to have him to take us around to so many cities and places. The bus was very comfortable and we appreciated the extra empty seats.
The local guides are all very knowledgeable and enthusiastic to introduce and share stories with us about their home town. The stories they shared are educational, fascinating and entertaining. One of the local guides was very enthusiastic and his voice level increased to a point that it became unpleasant or unbearable to some tour members. Under such circumstances, the guide could just lower the volume of the speaker because it could be a challenge to tell the local guide to lower their voice. I had visited a few Chinese local schools and I understand that all teachers speak with a clear and well-projected voice in class. On the other hand, overseas Chinese kids are not used to such a loud voice.
While we were in Suzhou, we took a very pleasant boat ride down the canal. We really enjoyed the sightseeing along the way. However, we were disappointed that at the end of the ride, we were not allowed to get ashore to stroll along that fascinating old town where an ancient temple stands. The promenades in Suzhou and Nanjing are cool and fun to visit. It would be great if we were given a bit more free time to explore.
The optional shows and boat rides are all great! May I suggest that you raise your fee to include these admissions? In your itinerary, it says that these visits are optional. However, it really is compulsory for everyone to join. Where is the tour member going to go or do if he/she does not join the show or boat ride?
The hotel in Hangzhou looks grand from the outside but the interior really needs attention. The room that we checked in was infested with mildew which made it uninhabitable. The mildew was caused by the poor structure of the tub that was leaking. We were grateful that the hotel manager upgraded us to an executive suite immediately when we pointed out the smell caused by the mildew.
Overall, we enjoyed the whole experience very much. All the meals were healthy and delicious. We managed to visit quite a few places within a short period of time. Shopping time could be shortened but we understand that it is also the business owners who sponsor the tour. Please warn the tourists ahead of time the importance to dress in layers and bring a warm coat because 6 degree C in China is a lot cooler than what we are used to in Canada. The humid cold air is chilling to the bone if one is not dressed properly.
Thank you very much for the tour and our family look forward to another awesome trip with Nexus Holidays in the future. Please notify us of any special promotions and tour options in China.
Keep up with your high standard, superior work!
Gratefully yours,
PS. Thanks very much to Connie and her driver for taking such great care of us in China. We wish we can be in your tour group again one day!
Note by Nexus Holidays:J
Customer Name: Diana, Tim and Christina Free City: Calgary, Alberta, Canada
Trip Itinerary: Southern China Tour
 
Hi Bright,
Just a short note to give you feedback on our trip to China.
It was very well organized tour, led by our National tour guide Leo(what is his last name?), who was excellent. Our group size (17) was very good, and we got on very well and became good friends. The tour itinerary was good, except for Hangzhou, Wuxi and Suzhou where we visited a lot of gardens. These gardens are probably great in Spring, but in November nothing is in bloom and they are dreary. I did not like visiting the Factories and shops (because I am not a shopper) and I think we spent too much time at these places.
Unfortunately we had overcast weather and slight rain from Day 1 (Beijing) to Day 10 (Shanghai). We had brilliant sunshine in Guilin and it was the best part of our trip and our guide Lily (Zhang Lidai) was very accommodating and helpful.
All our local guides were excellent and very informative and friendly.
I would like recommend that your itineraries, include some time to experience the life in the cities and mingle with the locals. Xian at night is beautiful, but we did not have any time to wander the streets.
China of course was very impressive, so much progress in such a short time! Definitely would like to go back. I will definitely recommend Nexus Holidays to my friends.
Best Wishes
Note by Nexus Holidays:J
Customer Name: Clemente do Rosario City:
Trip Itinerary: China Tour
 
Hello Raine,
A quick note to let you know that we had a wonderful time on the Nexus Holidays 21 days in China.
I would highly recommend it to anyone who is interested in the wonderful culture, art, and fascinating cities there. It was very different from what we expected and has opened our minds to the new, emerging China.
The hotels were excellent (except the one in Guilin which was just okay). The food was representative of the quisine of the areas we visited.
The daily tours were all excellent and the regional guides well chosen. Our guide, George Xie, was exceptional. Do you have an e-mail address where we can write to express our appreciation of his services to his "boss".? He was competent, kind, well organized, had a wonderful sense of humor and extremely knowledgable about his country. I cannot compliment him enough about his efficient managing of our tour group.
Thank you for the work you did on our behalf to organize the trip for us. We would highly recommend Nexus Holidays to anyone wanting a great overview of China.
Sincerely
Note by Nexus Holidays:J
Customer Name: Muriel and Norman Alan Fishwick City:
Trip Itinerary: China Tour
 
To nexus holidays in China,
I would like to thank you for a wonderful trip that was arranged by your office in Toronto Canada.
It was great and the the guide mr gavin was more than a guide and also all local guides in the trip.
We all enjoyed it very much every place and every day from the sightseeing tours and hotels and restaurants.
I will always recommend your agency to everyone i know and i may go back again to see the rest of china that i missed.
Please convey all our regards to every one.
Every step of the way was taken care of from the time of arrival in Beijing airport to departure from Shanghai back home .
Thanks again
Note by Nexus Holidays:J
Customer Name: m. salama City: Toronto Canada
Trip Itinerary: China Tour
 
Dear Raine,
I am just writing to tell Nexus about the good quality of care we received on our China holiday. Danny the national guide was excellent and nothing was too much trouble, he did everything possible to answer all our requests and to ensure our tour ran smoothly. He gave us extra support when our daughter's flight was delayed from Shanghai and she missed her connection at Bejing for London, this was very worrying for us. Danny contacted Nexus who ensured a representative met our daughter at Bejing airport to ensure arrangements were made for another flight and he kept us up to date with what was happening. This additional help meant we were able to continue on our own tour knowing our daughter was being assisted at Bejing and was safe.
The local guides were very knowledgeable and their friendly manner in which they provided all the information, support and guidance ensured we had an enjoyable trip.
All the Nexus staff worked hard to ensure the holiday was a success for everyone and we had a fabulous time.
The hotels were of a very high standard the food was excellent and the staff attentive.
However, given there was 3 of us sharing our room, and we did pay for 3 people, some hotels did not take this into account, and we and were rather cramped. The Minya hotel, our room was next to a very noisy generator and was cramped, we had insufficient pillows and when we rang reception they were unhelpful; and did not return our call, we asked for a change of room, but this could not be offered until the next day. The hotel staff were not responsive.
A constructive comment would be, we would have chosen not to attend the chinese medicine in Bejing as this took too much of our time (this should be optional rather than inclusive).
We would have liked more time in Xian and Shanghai - there was not enough time to see these amazing cities.
Guilan was spectacular : I would have enjoyed another day here, particularly as this was at the end of a tiring tour, it would have been good to have had a little more time to relax and view more of this area.
Please pass on our thanks to your management for a wonderful holiday.
Regards
Note by Nexus Holidays:J
Customer Name: Betty Roy & Sarah Bartlett City:
Trip Itinerary: China Tour
 
Hi Dana and Bright,
I wanted to thank you for arranging such a wonderful tour for the Mississauga Camera Club. I know that all your China tours are excellent, but the extra considerations that we were given made our trip fabulous. There were many aspects that made me feel we had extra special treatment, but I will mention two in particular.
Our trip to the Great Wall was superb! The early start time and the more remote location allowed us to get pictures with no one else present, and the extra time we were spent on the Great Wall made me feel that we didn't just visit it, but we experienced it in a way that few tourists do.
We were treated like royalty at the site of the Terra Cotta Warriors. Our bus was driven right up to the museum so we did not have to walk from the parking lot. We felt really privileged to be able to get into the area where we could up close with the figures that were being restored. Our local guide Linda was so knowledgeable and shared her information so well with us that it made a very rich experience for us.
Our National Guide Tony was so much more that I expected. He frequently made adjustments to our schedule so that we had a better experience. He was always patient with those of us who wanted to take just one more picture, and managed to keep us on schedule. Having done a lot of travel on our own, I really appreciated how well he managed the tedious business of travel, checking into hotels, getting boarding passes for planes, transferring us to the local tour buses. He has the perfect personality to be a tour guide, and we were lucky to get him.
All of our bus drivers were excellent; we always felt safe and were frequently impressed with their ability to maneuver in tight spaces.
I have just a couple of suggestions.
We found many of the beds quite hard, and often readjusted the bedding, putting the ever present duvet underneath us and sleeping under the the bottom sheet. This helped, and you could add that to you list of suggestions. There was some confusion about what to do with the transfer vouchers between the airport and the hotel in Hong Kong (we really missed Tony!). We finally realized that there were identical vouchers for both trips. Perhaps you could label one voucher "Airport to Hotel" and the other "Hotel to Airport" so that it is clearer that we need one for each bus trip.
We will be putting together several different shows that combine all of our best pictures and will send you copies. Hopefully we will have a China night at the club and present some of them. Let me know if you would like to come to that meeting.
Thank you again.
Note by Nexus Holidays:J
Customer Name: Judy Stuart City:
Trip Itinerary: China Tour
 
Hi William
We want to thank you for a wonderful tour through China. It was very good. Call me if you wish and we could talk more.
We have already recommended Nexus to many people and what we saw and experienced is our memories for a lifetime. The optional show in Guilin shouldn't be optional----it was breathtaking with all those 600 performers on the lake with the surrounding mountains. Wow.
I have enclosed a picture of the Reed Flute cave---I hope you like it.
Note by Nexus Holidays:J
Customer Name: wilf City:
Trip Itinerary: China Tour
 
My family and I have joined your Shanghai tour between August 28 to September 4. Our information is listed at the bottom of the email. We thoroughly enjoyed the trip. I am writing to express my appreciation to the excellent service of Ms. Wang Fang (or Huang Fong) our tour guide from Shanghai. She accompanied us for the entire trip. Among all the tour guides we have met so far in this trip and other trip, she is the best. She works very hard. Not only is she articulate, she also put people at ease. She has the capability to make each members of the tour group, regardless of their age, to feel belong and together. She also handles adverse situation on the bus well. She has fought and protected the group as if they are her children. Each of my family member speak highly of her. I am sure others would feel the same. At the end of the trip, we were sorry to bid her farewell. Besides this, she was diligent to promote Nexus Holidays to the group members and pledge the same service to any people we may send along her way. I am sure you have already taken notice of her. Please convey our sincere appreciation to her.
Another thing I would like to convey is about the itinerary. There may be reasons we don't really know. I believe it may be better to avoid putting the tour of the EXPO in Shanghai in a weekend. I am sure there may be less people during a weekday, thus making it easier for the tourist to compete for entrance.
Thank you.
Note by Nexus Holidays:J
Customer Name: See Lok Ho/ALberta City:
Trip Itinerary: Shanghai Tour
 
Great. Thanks William!
We are having such a good time. This is a very nice holiday.
We loved Beijing and shanghai. The nexus tour guide in Beijing - Sherry - was awesome! A very nice girl and she was a pleasure to have as a guide. Thank you for setting this up.
We are off to xian now.
Note by Nexus Holidays:J
Customer Name: Bob City:
Trip Itinerary: Beijiing-Xi’an-Guilin-Hangzhou-Wu Town-Shanghai
 
Thanks again.
Note by Nexus Holidays:J
Customer Name: Kathie Vander Helm City:
Trip Itinerary: Beijiing-Xi’an-Guilin-Hangzhou-Wu Town-Shanghai
 
Hi Katy & Tiffany.
I am back from my travels and just wanted to thank you both for arranging my train ticket at the busiest time of the year. Many people that I met commented on how they were stuck with no chance of getting away, all transport being fully booked for the national holiday.
I spent some time in Guilin and Yangshuo and rented bicycles to get out into the beautiful rural countryside - that scenery is what comes to mind whenever I think of China.
I will be sure to recommend Nexus to anyone who needs a good travel agent specializing in China.
Note by Nexus Holidays:J
Trip Itinerary: Beijiing-Xi’an-Guilin-Hangzhou-Wu Town-Shanghai
 
What a wonderful experience! Everything ran so smoothly and there was such a fabulous mix of places and activities. We appreciate your time and efforts. We had a great time. THANK YOU, Mr. WANG!
Note by Nexus Holidays:J
Customer Name: Ms. Barbara Castilla  City: Winnetka, IL
Trip Itinerary: Beijiing-Xi’an-Guilin-Hangzhou-Wu Town-Shanghai
 
Dear May,
Our Group had a wonderful journey and enriching experience for another year. Thank you for your valuable help in making it possible.
Note by Nexus Holidays:J
Customer Name: Mr. George Palamattam City: Chicago, IL
Trip Itinerary: Beijiing-Xi’an-Shanghai-Japan
 
Hi Lily,
We were just back home last Friday. The holiday was really amazing! I would recommend you and your company to anyone and everyone. All the transfers and travel arrangements were on time and the accomodation was very nice.
I must say, Steven Zhang was our National guide and he was the best, we had so much fun with him and he also had so much information to give and was also willing to go the extra mile. You truly have an asset representing your company in the most professional way.
Thank you again for all your assistance to make our dream vacation to China happen and have a wonderful holiday season, Kind Regards
Note by Nexus Holidays:J
Customer Name: Mr. David Russell City: Columbus, OH
Trip Itinerary: Beijiing-Xi’an-Chongqing-Yangtze River Cruise-Guilin-Shanghai
 
Dear Max,
I want to let you know how helpful Ms. Joy Zhou at your Shanghai office has been for me. She has helped without hesitance and delay to change John's flight from Dalian to Shanghai and to locate John's luggage in Shanghai and have it transported to Chicago through Southern China Airline. Please convey our thanks and appreciation to her.
Note by Nexus Holidays:J
Customer Name: Rubee Fuller City: Chicago, IL
Trip Itinerary: Beijiing-Qingdao-Dalian
 
Chris,
I've just come back from 21 Days the "Amazing China 21 Days" tour and I would just like to thank you and everyone who works for Nexus Holidays, for an absolutely amazing holiday!
Everything ran incredibly smoothly and our tour guides, Flora in Beijing, Rose in Xi’an, Jeff in Guilin, Steven in Shanghai were excellent... incredibly knowledgeable, professional and very funny!
I would definitely recommend Nexus Holidays to my friends and family. My husband and I would definitely go again next year. Don’t forget to mail me a copy of your new brochure for 2009.
Thank you again!
Note by Nexus Holidays:J
Customer Name: Mrs. Sarah Hutchinson, City: Toronto, CAN
Trip Itinerary: Beijiing-Xi’an-Guilin-Shanghai
 
Dear Mr. Wang
Thank you for the email. Weixin called me last week and asked for recommendation. I told her that I was very satisfied with your company’s service. You did an excellent job organizing the trip for us. The other teacher and I enjoyed the trip so much that we felt we were on vacation, not working. Many of my students felt regret that they didn’t go. I believe some of the students went on 08 trip might go again in the future. Thank you again for your hard work, patience and excellent service. I have hundreds of pictures from the trip. I am sending you some of the group pictures. Hope you enjoy them. Let’s keep in touch. Have a great holiday season.
Note by Nexus Holidays:J
Customer Name: Di City: Chicago, IL
Trip Itinerary: Beijiing-Xi’an-Guilin-Shanghai-Hangzhou-Wuzhen Town
 
Hi Susan,
I have just returned from our trip to China, Thailand, Singapore and Malaysia, and I had such a great time I felt compelled to just send a quick email to let you know! Thanks very much for tailor made my family’s trip and you’ve done an excellent job for us!
My family has travelled to China 3 times in the past 6 years with different tour operators, and I can honestly say that this time was the best one we have experienced. Your local services, hotels, meals, the sights, history and people in China and Southeast Asia were quite simply amazing!
I also think it is worth making a special mention to our national tour guide in China, Peter Li. Not only was his knowledge and organization first rate, but his enthusiasm, and sense of humour was fantastic. On some of the early morning starts when everyone was sitting on the bus a little downcast due to the hour of the morning, to see Peter bounding in with a huge smile on his face talking enthusiastically about the day ahead really lifted the whole group. In years to come I will be able to look back on this trip, and reminisce about the amazing sights of Asia and the experiences! I have made. You have now got yourselves an un-official sales rep as I am telling all my fiends that that should be contacting your company now if they are planning a tour to China and Asia.
Thanks again and I’ll talk to you later,
Note by Nexus Holidays:J
Customer Name: Mr. Frank Kao City: an Jose, CA
Trip Itinerary: Beijing-Kunming-Dali-Lijiang-Hong Kong-Thailand-Singapore-Malaysia
 
Hi Lily,
I just returned last night from China after finishing one of the most memorable holidays of my life. I just wanted to let you know what an amazing time I had. From the minute we arrived in Beijing, we were astounded by how organized and friendly your staff were. I have everything in one word...remarkable. Thanks a million, I hope you use your company again when I travel to China in the future.
Note by Nexus Holidays:J
Customer Name: Ms. Kattie Kane City: Colorado Springs, CO
Trip Itinerary: Beijing-Kunming-Dali-Lijiang-Hong Kong-Thailand-Singapore-Malaysia
 
Dear William,
We have all arrived safely back in home and wanted to thank you, together with the rest of the staff at Beijing and Shanghai office for your help and guidance.
Without a doubt the holiday was superb, and we very much enjoyed the combination of sight-seeing, relaxation and adventure. We were impressed by how well organized the trip was, right from the moment we arrived in Beijing to the final check in on our departure from Hong Kong.
In particular we enjoyed our time in Tibet very much. This is the place my wife and I have been thinking about to visit for many years.
Regards,
Note by Nexus Holidays:J
Customer Name: John & Sarah Blackwood City: Richmond, BC, CAN
Trip Itinerary: Beijing-Xi’an-Lhasa-Chengdu-Shanghai
 
Dear May,
I wanted you to know how very wonderful our tour was. We had a wonderful time and saw so much -- we really got a good sense of the culture of China and saw many wonderful examples of Feng Shui in the historic buildings and gardens. It was also amazing to see how China is changing and the extraordinary new building and development in its cities.
Our tour guides and bus drivers were excellent - all of them. All very personable, skilled, and knowledgeable….. The hotels, by the way, were all very nice and the western breakfasts were extensive and a good way to prepare for our demanding days of touring. It was good to have such good accommodations as it helped us all be more fully rested after our full days. The food throughout the trip was also plentiful and diverse so that we could really sample the specialities of the various cities.
Note by Nexus Holidays:J
Customer Name: Mrs. Susanne Scott City: Madison, WI
Trip Itinerary: Beijiing-Xi’an-Suzhou-Zhou Zhuang (Zhou Village)-Shanghai
 
Dear Max,
All in all a beautiful, well executed 2nd trip for us and we’ll go again if opportunity represents itself. TIBET was so exciting and the River Cruise also extraordinary beautiful. We took an optional tour to Suzhou. I feel it’s too far to drive and our visit to silk factory was a little bit too long, which gave us not enough time to enjoy Zhou Zhuang which we enjoyed and would have liked to spend another three hours there with time 1-2 hours to shop along the canals. It’s a really beautiful place. But as an optional tour to two places in one day, we knew we could not ask for too much. We also very enjoyed a trip to the local food market. I would give a “A” for all of our local guides in Xi’an, Lhasa, Chengdu, Yangtze Cruise and Shanghai. Really 5 star program and service!
Note by Nexus Holidays: Only 1. 5 hour drive from Shanghai to Suzhou, not bad J
Customer Name: Wiefried & Annemone Keller City: OH
Trip Itinerary: Beijiing-Xi’an-Lhasa-Chengdu-Yangtze River Cruise-Shanghai-Suzhou-Zhouzhuang
 
Jennifer,
Kim and I would like to thank all your team for our wonderful holiday we had in China, starting by yourself to help us organize the trip, and to all your China local staff and guides (namely Tony Du and Joan Sun). We enjoyed the meals very much, Dumping Banquet in Xi’an, Hot Pot in Chongqing, Dim Sum in Shanghai and of course Peking Roast Duck in Beijing are all exclusive. All 4 star hotels exceeded our expectations (except the one Xi’an which has smaller rooms comparing to other 4 star hotels we lived in). The tour was very well planned and organized and we will definitely recommend it to friends. We have discovered a beautiful part of the world.
Thanks again!
Note by Nexus Holidays: J
Customer Name: Mr. John Ross City: New York, NY
Trip Itinerary: Shanghai-Suzhou-Yichang-Yangtze River Cruise-Chongqing-Beijing
 
I want to take this opportunity, Max, to thank you again for putting this wonderful trip together for me (and my group). It was super. Eight of the participants told me they wished it could have been longer--and, as I said at the beginning, I feel the same way! Thanks again and have a very Happy Thanksgiving!
Note by Nexus Holidays: only 1.5 hour’s drive from Shanghai to Suzhou, not bad J
Customer Name: Mrs. Flora Breidenback City: Glen Ellyn, IL
Trip Itinerary: Beijiing-Xi’an-Chongqing-Yangtze River-Guilin-Shanghai
 
Hi Max,
Hope you are doing well.
Ann and I got back from Thailand this week. And I just wanted to let you know we had a wonderful time! Thanks so much for all you’ve done for us!
I am recommending you and your services to all my friends and colleagues, because it was just so great. We saw all the magnificent, jaw dropping sights, We visited local families and met with local peoples in Urumqi, Tibet and Thailand. Those are very special experiences for us. Their hospitalities and different customs will stay in our memories forever. We love all the hotels as well. Breakfast at hotels are excellent, and we’ve tried so many local cuisine dishes. The whole trip really surpassed my expectations.
Thanks again!
Note by Nexus Holidays: J
Customer Name: Jeff and Ann Richards City: Miami, FL
Trip Itinerary: Beijiing-Xi’an-Tibet-Chengdu-Shanghai-Guilin-Hong Kong-Thailand
 
My family and I have joined your Shanghai tour between August 28 to September 4. Our information is listed at the bottom of the email. We thoroughly enjoyed the trip. I am writing to express my appreciation to the excellent service of Ms. Wang Fang (or Huang Fong) our tour guide from Shanghai. She accompanied us for the entire trip. Among all the tour guides we have met so far in this trip and other trip, she is the best. She works very hard. Not only is she articulate, she also put people at ease. She has the capability to make each members of the tour group, regardless of their age, to feel belong and together. She also handles adverse situation on the bus well. She has fought and protected the group as if they are her children. Each of my family member speak highly of her. I am sure others would feel the same. At the end of the trip, we were sorry to bid her farewell. Besides this, she was diligent to promote Nexus Holidays to the group members and pledge the same service to any people we may send along her way. I am sure you have already taken notice of her. Please convey our sincere appreciation to her.
Another thing I would like to convey is about the itinerary. There may be reasons we don't really know. I believe it may be better to avoid putting the tour of the EXPO in Shanghai in a weekend. I am sure there may be less people during a weekday, thus making it easier for the tourist to compete for entrance.
Thank you.
Note by Nexus Holidays: J
Customer Name: See Lok Ho City:
Trip Itinerary:
 
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Hi William
We want to thank you for a wonderful tour through China. It was very good. Call me if you wish and we could talk more.
We have already recommended Nexus to many people and what we saw and experienced is our memories for a lifetime...
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